Privacy policy

Last updated: October 20, 2026

This policy explains how Kailash Zen handles personal information when you visit kailashzen.com, place an order or contact us. For privacy questions and requests, email hr827543311@gmail.com.

Information we handle

Information you provide may include your name, email address, billing and delivery details, telephone number, order details and messages to customer support. Payment providers process the payment information needed to complete your transaction; the information available to us depends on the method you choose at checkout.

Shopify and store technologies may also process device and browser information, IP addresses, page interactions, cookies and similar identifiers needed to operate or measure the website. The information involved depends on your interactions, privacy choices and the features in use.

How information is used

We use information to operate the store, process purchases, arrange delivery from China, provide order updates, answer enquiries, handle returns and refunds, protect transactions and meet legal obligations. Where marketing communications are offered, your choices and applicable consent requirements determine how they are sent. You may withdraw your marketing choice using an available unsubscribe option or by contacting us.

Shopify and other recipients

Our store is hosted on Shopify. Shopify processes information to provide its services; see Shopify's Consumer Privacy Policy for its practices and available rights.

Information needed to fulfill a purchase is shared with the payment services selected at checkout and the fulfillment, shipping and delivery providers involved in your order. Service providers supporting store operations may process information for those services. Information may also be disclosed when required by law or necessary to address a lawful claim.

Google Analytics

We use Google Analytics 4 through the Google & YouTube channel on Shopify to understand visits and shopping activity, such as viewing products, adding items to the cart, starting checkout and completing purchases. Google may process browser and device information, online identifiers and event data for this analysis, subject to applicable consent requirements and your privacy choices. We do not send names, email addresses or delivery addresses as Analytics event parameters. Google Analytics advertising personalization, remarketing and user-provided data collection are not enabled for this setup.

Learn about how Google uses information from sites that use its services. You may also use the website privacy controls, our data-sharing opt-out page and Google Analytics opt-out browser add-on.

Cookies and privacy choices

Cookies and similar technologies support features such as the shopping cart, checkout and website functionality. Other uses depend on the services and settings in use and applicable privacy choices. You can manage cookies through browser settings and any privacy controls displayed on the website; blocking necessary cookies may affect shopping features.

Visit our data-sharing opt-out page for the choices available there. You can also contact us about data sharing, advertising preferences or withdrawing consent.

Retention and international processing

We retain information for as long as needed for its purpose, including completing orders, providing support, maintaining required records and resolving disputes. Legal retention obligations may prevent immediate deletion of some records.

Fulfillment involves China. Shopify and other providers may process information in other countries. The rules and safeguards applicable to a transfer depend on the provider, processing activity and relevant law. Contact us for information about processing connected with your order.

Your rights and policy changes

Depending on applicable law, you may have rights to access, correct, delete or obtain a copy of information, restrict or object to processing, withdraw consent, or opt out of certain data sharing. We may need to verify your identity before responding. Contact us to exercise a right or raise a concern; you may also have a right to complain to a relevant supervisory authority.

Updates are reflected in the date above. Additional notice will be provided where required.