Refund policy

Last updated: October 15, 2026

We want you to be comfortable with your purchase. Contact hr827543311@gmail.com for help with a return, refund or an item that does not meet its description. This policy does not limit your statutory consumer rights.

Change-of-mind returns

You may notify us that you wish to return an item within 14 calendar days after receiving it, without giving a reason. Send the item back within 14 calendar days after notifying us. If applicable law gives you a longer period or additional rights, those rights apply.

You may inspect the item as you would in a shop. Please return it with its included accessories, securely packaged, and with its original packaging where reasonably possible. You may be responsible for a reduction in value caused by handling beyond what is necessary to establish the item's nature, characteristics and function, where permitted by law. Opening the package does not automatically remove your right to return.

How to request a return

  1. Email us with your order number, the items you wish to return and your contact details. You do not need to give a reason for a change-of-mind return.
  2. We will provide the designated return address and packing instructions. Contacting us helps route your parcel correctly; it does not replace or restrict a statutory cancellation notice.
  3. Keep proof of postage and, where available, tracking details. Tell us when the parcel has been sent.

Return destination

Contact us for the correct return country and address before sending anything. Do not send a return to the address on your original parcel unless we confirm it. A return may involve international postage. If the destination or postage cost would affect your purchase, email us before ordering.

Return postage and original delivery charges

For a change-of-mind return, you pay the direct cost of returning the item. For an item that arrives damaged, is incorrect, is faulty or does not match its description, we cover the necessary return postage and explain how to arrange it. Please contact us before paying for postage in these cases.

If you cancel and return your entire order, we refund the original standard delivery charge. Any additional amount paid for a faster delivery service is not refunded for a change-of-mind cancellation unless required by law. For a partial return, original delivery charges are refunded where applicable law requires. We do not charge a restocking fee.

Damaged, incorrect or faulty items

Contact us as soon as you notice the problem, with a description and photographs if available. We will review it and arrange an appropriate remedy, which may include replacement, repair or refund, in accordance with your rights. The 14-day change-of-mind period does not limit claims concerning faulty or misdescribed goods. Failure to provide photographs does not by itself remove a legal right.

Refunds and exchanges

For a change-of-mind cancellation, we issue the refund within 14 calendar days of your cancellation notice. We may withhold it until we receive the returned goods or evidence that you have sent them, whichever occurs first, where the law allows. Other refunds are processed without undue delay and within any applicable legal deadline.

Refunds go to the original payment method unless another method is agreed without extra cost to you. Your bank or payment provider may take additional time to display the credit. Contact us if a refund has not appeared. For an exchange, email us to discuss availability and arrangements.