Shipping policy

Last updated: October 20, 2026

Shipping from China to the United States

All Kailash Zen orders are dispatched from China. We currently deliver only to the United States and do not operate overseas warehouses. Shipping origin does not necessarily indicate where a product or its materials were made.

Processing and transit time

  • Order processing: 2–5 business days for payment confirmation, preparation and packing.
  • Standard transit: 10–20 business days after the carrier accepts the parcel.
  • Estimated total delivery time: 12–25 business days, combining processing and transit.

Business days are Monday through Friday, excluding public holidays affecting dispatch in China or delivery in the United States. Creating a shipping label does not mean that the parcel has been handed to the carrier. Estimates are not guaranteed arrival dates. Order cut-off times, weekends, public holidays, customs inspections and transport disruptions can affect arrival. Contact us before ordering if you need an item for a particular date or need to check a remote or special address. Checkout shows whether service is available for the complete address.

Shipping charges in US dollars

  • Discounted merchandise subtotal below US$150: US$18 standard shipping.
  • Discounted merchandise subtotal of US$150 or more: free standard shipping.

The threshold is calculated after merchandise discounts and excludes taxes and shipping charges. Available services and the final shipping charge are displayed in USD at checkout before payment. We currently offer standard shipping only; expedited delivery is not offered.

Tracking

For tracked services, tracking details are provided through your shipping notification or order information. Updates may take time to appear after carrier acceptance or between international checkpoints. If you cannot find tracking details, email us with your order number.

Customs and import charges

Orders enter the United States from China. Unless we expressly state otherwise, import duties, taxes and clearance fees not collected at checkout are payable by the recipient. Contact us before purchasing if you need to clarify charges, or if a carrier requests a charge you believe was already paid.

Delivery problems and address changes

Check your complete address, postal code and apartment number before ordering. Request corrections promptly; changes may no longer be possible after processing or dispatch. If a parcel is returned, we will explain the available options and any actual redelivery costs before arranging another shipment.

For delays, suspected loss or a parcel marked delivered but missing, contact us with your order and tracking details. We will investigate with the carrier and explain the available resolution, including replacement or refund where appropriate. Your rights under applicable law remain unaffected.

Returns and support

You may notify us of a change-of-mind return within 14 calendar days after receiving the item and send it back within 14 calendar days after notifying us. No restocking fee applies. You pay direct return postage for a change of mind; we cover necessary return postage for damaged, incorrect, faulty or misdescribed items. Contact us for the designated return address before sending anything. See our Returns & Refund Policy for the full conditions and refund timing.

Shipping support: hr827543311@gmail.com or our contact form.